To whom it may concern

My name is Fieldcrest R. W. Wallace the Sixth. I am writing to inform you of the dissatisfaction I have over your locomotive as my choice of travel. The experience I have had has been most displeasing and I shall not be using your company again, nor shall I recommend your services to my colleagues. The troubles I have had on your railway have been most disappointing and I can think of no such way in which you can make satisfactory reparations. Allow me to explain to you why I am so dissatisfied.

I had a business arrangement in Albany. Being so close to West Hampshire, I decided it would be in my best interest to take a locomotive from Bethany and renting a motor car when I arrived to maximize my relaxation time before I had to get down to work. I procured numerous periodicals to determine which would company would simply be the best for my leisure. Not only did yours get the highest ratings, but it was especially detailed on how remarkable the food was. It explicitly noted how astounding your cheeseburgers were. With such high marks, I immediately wired for a ticket to what I expected to be the highlight of my journey.

I must say, when I first boarded the locomotive, my  experience was quite delightful. A charming member of the staff assisted me to my seat and helped me to stow my luggage. After which, I made my way to the dining car to read the periodicals and enjoy a nice cup of coffee and a simple plain doughnut. The coffee was brewed to perfection and the doughnut felt and tasted as though it were fresh out of the oven. Top notch. Being late in the morning but not yet lunchtime, I had the car mostly to myself save for one other passenger and a child who delightfully ran through the car with glee. It warms my heart to see children be children. With the right sense of adventure, they could grow up to be great businessmen like myself.

Some time passed, though I cannot say how long as I was caught up in such relaxful delight, and the lights went out and the train slowed to a stop inside one of the tunnels carved out of a mountain. I waited for what must have been perhaps thirty minutes when I decided to spark a match so that I might check the time. Why, it was past lunch! Not only had the locomotive not resumed course, but no one had come around to make my cheeseburger. Hours and hours I waited, and yet still no cheeseburger. Outrageous. By this time, I needed to relieve myself but could not find my way to the bathroom. I ended up doing what the ruffians do and stepped off of the locomotive to do my business. While mildly liberating, it was most undignified and embarrassing. Thankfully, it was exceedingly dark that no one could see me. Why, I couldn’t even see my own male part and am simply grateful that I did not urinate on my shoes.

It is now the second day and my neck is sore from sleeping in a train seat. I have missed my business arrangement and have not yet had my bath. I am very displeased. Why has your company done nothing about this great injustice? Surely you must have known something was up when your locomotive did not arrive in Bethany as scheduled. I have no doubt that it is the bureaucratic paperwork that is causing the delay. No doubt many forms have to be signed in triplicate to get anything done. Perhaps if you cared more about a strong work ethic than paper, we’d have been out of this mess shortly after it started.

I’m not demanding that you make this right. It is of my current opinion that there is nothing you can do to make this satisfactory. I expect a full refund when this whole ordeal is sorted out and I shall not be recommending your services to any of my colleagues ever.

Dissatisfied with your service,
Fieldcrest R. W. Wallace the Sixth

PS. I still have not consumed one of these much raved about cheeseburgers. What are you going to do about that?

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